Effective Date: July 25th, 2024
Scotch & Style
Operated by Agence SG
Address: 59 rue Germaine, Saint-Jean-Sur-Richelieu, Que. J2W 1J5
Email: info@scotchandstyle.com
At Scotch & Style, we are committed to providing high-quality digital content and ensuring customer satisfaction. We understand that sometimes issues may arise, and we aim to resolve them fairly and efficiently. This Refunds and Returns Policy outlines the conditions and process for requesting refunds for our digital products.
1. Digital Products
Our products are digital and include subscriptions to our online magazine. Due to the nature of digital content, we generally do not offer refunds once a subscription has been purchased and accessed. However, we do provide exceptions under certain conditions as detailed below.
2. Refund Conditions
Refunds may be issued under the following conditions:
- Technical Issues: If you experience technical difficulties that prevent you from accessing the digital content and we are unable to resolve the issue within a reasonable timeframe.
- Billing Errors: If you were incorrectly billed for your subscription.
- Content Not Received: If you did not receive the digital product after purchase and we are unable to provide access within a reasonable timeframe.
3. Refund Process
To initiate a refund request, please follow these steps:
- Contact Us: Send an email to info@scotchandstyle.com with the subject line “Refund Request” and include the following information:
- Your full name
- Email address used for the purchase
- Order number (if applicable)
- Detailed description of the issue
- Review: Our customer support team will review your request and may contact you for additional information if necessary.
- Decision: We will inform you of our decision within 7 business days. If your refund request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 14 business days.
4. Subscription Cancellations
If you wish to cancel your subscription, you can do so at any time through your account settings or by contacting us at info@scotchandstyle.com. Cancellations will take effect at the end of your current billing cycle, and you will continue to have access to the digital content until the end of the period you have paid for. No partial refunds will be issued for the remaining period of a subscription.
5. Fees and Costs
There are no fees for processing refunds. However, if a refund is issued, you are responsible for any costs associated with returning to us any physical materials (if applicable) related to the digital product.
6. Customer Support
For any questions or concerns regarding refunds and returns, please contact our customer support team:
Scotch & Style
Operated by Agence SG
59 rue Germaine, Saint-Jean-Sur-Richelieu, Que. J2W 1J5
Email: info@scotchandstyle.com
7. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Thank you for choosing Scotch & Style. We appreciate your business and are dedicated to providing you with the highest quality digital content and customer service.
Last Updated: July 25th, 2024